PRÉCISIONN Hair & Beauty Ltd
Booking Terms & Conditions
At PRÉCISIONN Hair & Beauty, we take pride in providing high-quality services using carefully selected professional products. Our aim is for every client to feel comfortable, cared for and completely satisfied with their experience.
To ensure appointments run smoothly and fairly for all clients, please read the following terms carefully before booking. By securing an appointment and paying your deposit, you confirm that you have read and accepted these terms.
BOOKING & DEPOSITS
A 50% non-refundable deposit is required to secure all appointments.
Your deposit forms part of the total cost of your service and will be deducted from your remaining balance.
An appointment is not considered secured until the required deposit has been received.
The remaining balance is payable on the day of your appointment unless payment has already been made in full.
Prices shown at the time of booking are based on the service selected. Your final price may change where additional services or requirements are requested, including changes to braid size or length, additional braiding/human hair, colour mixes or other add-ons.
Please review the full description and price of your chosen service before booking.
CANCELLATIONS & RESCHEDULING
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 72 hours’ notice.
Where at least 72 hours’ notice is provided, your deposit may be transferred once to a new appointment date.
Cancellations or requests to reschedule made with less than 72 hours’ notice will result in your deposit being retained to compensate for the appointment time that has been reserved for you.
A new 50% deposit will be required to secure another appointment.
Where an appointment has already been paid in full, the equivalent of the 50% booking deposit may be retained and any remaining amount handled in accordance with the circumstances of the cancellation.
We appreciate that genuine emergencies can occur. Any exception to this policy will be considered individually and remains entirely at the discretion of PRÉCISIONN Hair & Beauty Ltd.
LATENESS
Please plan your journey in advance and allow sufficient time to arrive for your scheduled appointment.
If you expect to be late, please contact us as soon as possible.
A short delay may be accommodated where our schedule allows. However, significant lateness can affect the quality of your service and appointments scheduled after yours.
Where your late arrival means that your booked service can no longer reasonably be completed within the allocated appointment time, we may:
-
modify or shorten the service where appropriate;
-
offer an alternative service that can be completed within the remaining time; or
-
reschedule the appointment.
Where significant lateness is communicated at very short notice and results in the original appointment slot being lost, a late-notice fee may apply. Where rescheduling is necessary, any applicable fee will be confirmed and the remaining eligible balance transferred to the new appointment.
Repeated lateness may result in future bookings being declined.
NO-SHOWS
Failure to attend your appointment without notice will be treated as a no-show.
Your deposit will be retained, and a new deposit will be required before another appointment can be secured.
Repeated no-shows may result in PRÉCISIONN Hair & Beauty Ltd declining future bookings.
HAIR APPOINTMENTS
Preparing Your Hair
Unless your booked service states otherwise, please arrive with your hair:
-
freshly washed;
-
fully detangled; and
-
stretched/blow-dried where appropriate.
If you prefer not to use heat and would like to keep your hair in its natural stretched state, this is absolutely fine.
Oils, leave-in conditioners and other products may be used moderately. Please avoid excessive amounts of oil, grease or heavy products as these can affect grip and the finished result.
Where additional detangling or preparation is required, a £5 detangling/preparation fee may apply.
If the condition of the hair requires significantly more preparation than the appointment allows, we may need to modify or reschedule the service to avoid affecting subsequent clients.
BRAID SIZE, LENGTH & STYLE
Please review the service description carefully when booking and select your preferred braid size and length.
For single braids, please communicate any particular preferences regarding thickness, fullness or overall finish. We welcome clear communication and want you to leave completely happy with your finished style.
Where you request a change to the originally booked size, length or style, additional charges and appointment time may apply.
Significant changes requested on the day can only be accommodated where sufficient time and materials are available.
HAIR PROVIDED
Synthetic braiding hair is included with the majority of services that require it unless the service description specifically states otherwise.
Where hair is included, please state your required colour when completing your booking form.
Human hair curls are also included with selected services. Please check your individual service description to confirm exactly what is included.
BOHO & HUMAN HAIR SERVICES
Boho services are available with different hair options depending on the service selected, including synthetic braiding hair with human hair curls and selected all-human-hair options.
Please ensure you select the correct service when booking.
Premium synthetic curls are stocked for applicable synthetic Boho and freestyle/Fulani services and generally do not require advance notice.
BULK HUMAN HAIR CURLS
Natural brown/black unprocessed human hair curls are regularly stocked.
Coloured human hair curls may require approximately 2–4 weeks’ notice, subject to supplier and stock availability.
If you require a specific colour, please contact us before booking so availability can be confirmed.
Additional bundles, extra fullness or specialist colours may incur an additional charge.
COLOUR MIXES
Custom colour mixes consisting of two or more colours are charged at £20.
This includes custom Ash Blonde blends.
Please provide your colour requirements when booking wherever possible so the correct hair can be prepared before your appointment.
HAIR NOT PROVIDED
Some specialist services require clients to supply their own hair.
Where this applies, it will be clearly stated within the individual service description.
Passion Twists: Hair is not currently provided. For Small-Medium appointments, approximately five packs are usually required.
French Curl Braids: French Curl hair is not currently provided. Suitable brands include BOSS and CHERISH. For Small-Medium appointments, approximately five packs are usually required.
Please contact us before purchasing if you are unsure whether your chosen hair is suitable.
SERVICE SATISFACTION & CORRECTIONS
We take great pride in our work and want you to be happy with your finished service.
Please communicate any preferences or concerns during your appointment wherever possible so adjustments can be made before you leave.
If you identify an issue following your appointment that you believe requires correction, please contact PRÉCISIONN Hair & Beauty Ltd within 3 days of your service, including clear photographs where appropriate.
Requests made after this period may not be eligible for a complimentary corrective service.
Corrective services are assessed individually and do not automatically entitle the client to a refund.
Issues resulting from failure to follow recommended aftercare, manipulation of the style, third-party alterations or circumstances outside our control will not normally qualify for a complimentary correction.
BROWS & FACIAL APPOINTMENTS
Please arrive with a clean face free from makeup, oils and heavy skincare products around the treatment area.
Where cleansing is required before your service, an additional £5 preparation fee may apply.
Please note that extensive preparation may not always be possible where it would significantly delay subsequent appointments.
LASH APPOINTMENTS
PRÉCISIONN Hair & Beauty Ltd does not perform infills over another lash technician’s work.
If fewer than approximately 50% of your extensions remain, your appointment may need to be treated and charged as a full set.
Infill appointments should generally be booked approximately 2–3 weeks after your original appointment. Appointments outside this period may require a full set.
If you experience unusual shedding, retention concerns or a suspected reaction following your appointment, please contact us within 48 hours so we can advise you appropriately.
Please contact:
PHOTOGRAPHY & CONTENT
We may ask to photograph or film completed work for portfolio, quality-assurance or marketing purposes.
Where identifiable images or videos are intended for marketing or social media, your consent will be requested.
You are welcome to let us know if you would prefer not to have identifiable content used publicly. Declining marketing photography will not affect the standard of service you receive.
CLIENT CONDUCT & OUR RIGHT TO REFUSE SERVICE
PRÉCISIONN Hair & Beauty Ltd is committed to maintaining a welcoming, respectful and safe environment.
We reserve the right to refuse or discontinue a service where a client displays threatening, abusive, discriminatory, aggressive or otherwise inappropriate behaviour towards staff or others.
Where there is a genuine safety or security concern, appropriate steps may be taken to protect staff, clients and the business.
SHIPPING & PRODUCT ORDERS
Orders placed after 8:00pm on Thursday or Friday may not be processed and dispatched until the following Monday.
Standard delivery is approximately 2–3 working days following dispatch, subject to the delivery provider.
Express delivery may be available for an additional charge.
Please ensure your full and correct delivery address is provided when ordering, together with any relevant delivery instructions. PRÉCISIONN Hair & Beauty Ltd cannot accept responsibility for delays resulting from incorrect or incomplete delivery information supplied by the customer.
PAYMENT
Your 50% deposit is deducted from your service total.
Any remaining balance must be paid in accordance with the payment instructions provided for your appointment.
Where cash payments are accepted, please bring the correct amount wherever possible.
ACCEPTANCE OF TERMS
By booking an appointment and paying your deposit, you acknowledge that you have read, understood and agreed to the PRÉCISIONN Hair & Beauty Ltd Booking Terms & Conditions.
These policies are in place to protect both our clients and the business, while allowing us to provide every client with the time, attention and quality of service they deserve.
Thank you for respecting our time and policies and for choosing PRÉCISIONN Hair & Beauty. 🤍